Privacy Policy

Last updated: April 2026

1. Introduction

Be A Plus Doctor ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your data.

By using our platform, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly:

  • Identity data: full name, date of birth, gender.
  • Contact data: email address, phone number, country of residence.
  • Health information: medical history, conditions, and details you include in your application or consultation requests.
  • Doctor credentials: qualifications, certifications, professional biography (for registered doctors).
  • Communications: messages sent through our contact forms or support channels.

Information collected automatically:

  • Usage data: pages visited, time spent, click behavior, referral source.
  • Device and browser data: IP address, browser type, operating system.
  • Cookies and similar technologies: session cookies for login, analytics cookies (see Section 5).

3. How We Use Your Information

We use your data to:

  • Process and manage your medical application and appointment.
  • Match you with a suitable doctor based on your needs and location.
  • Communicate with you about your application, appointment status, and platform updates.
  • Send appointment confirmation and reminder emails.
  • Verify doctor credentials and manage doctor profiles.
  • Improve our platform, features, and user experience.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity — to provide the service you requested.
  • Legitimate interests — to improve and secure our platform.
  • Consent — where you have given explicit consent (e.g. marketing emails).
  • Legal obligation — where required by applicable law.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use:

  • Essential cookies: required for login sessions and platform functionality.
  • Analytics cookies: help us understand how users interact with the platform (e.g. Google Analytics).
  • Preference cookies: remember your language and display settings.

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect platform functionality.

6. Third-Party Services

We may share your data with trusted third-party services only as necessary to operate the platform:

  • Google Analytics — website usage analytics (anonymized data).
  • Firebase (Google) — push notifications and app messaging.
  • Email service providers — to deliver appointment confirmation emails.
  • Video consultation providers — to facilitate secure video meetings.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health-related information is retained in accordance with applicable medical record retention requirements. You may request deletion of your data at any time (see Section 9).

8. Data Security

We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data ("right to be forgotten").
  • Objection: object to certain types of data processing.
  • Portability: request transfer of your data in a machine-readable format.
  • Withdraw consent: withdraw previously given consent at any time.

To exercise any of these rights, please contact us.

10. Children's Privacy

Our platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.